Privacy policy

PRIVACY POLICY
Last updated: October 2, 2026

Spookwick ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Spookwick is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read it and understand how your information is collected, used and disclosed.

PERSONAL INFORMATION WE COLLECT
"Personal information" means information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you interact with the Services and where you live, we may collect:

- Contact details: your name, billing address, shipping address, phone number and email address.
- Payment information: transaction details, form of payment and payment confirmation. Card details are processed by our payment providers; we do not store full card numbers.
- Order information: the items you view, add to your cart, purchase, return or cancel.
- Communications: the information you include when you contact us.
- Device information: your device, browser, network connection, IP address and other unique identifiers.
- Usage information: how and when you interact with or navigate the Services.

WHERE WE GET PERSONAL INFORMATION
- Directly from you, when you place an order, contact us or otherwise provide it.
- Automatically, from your device when you visit our website, including through cookies and similar technologies.
- From service providers that collect or process information on our behalf, such as payment and shipping providers.

HOW WE USE YOUR PERSONAL INFORMATION
- To provide the Services: to process your payments, fulfill and ship your orders, send order and delivery notifications, and handle returns, exchanges and refunds.
- Marketing and advertising: to send promotional communications where permitted, and to show you online advertisements for our products, including based on your activity on our store.
- Security and fraud prevention: to provide a secure shopping experience and to detect, investigate or act on possible fraudulent, illegal or malicious activity.
- Communicating with you: to provide customer support and respond to your requests.
- Legal reasons: to comply with applicable law, respond to valid legal process, and enforce our terms and policies.

LEGAL BASES (EEA AND UK)
If you are in the European Economic Area or the United Kingdom, we process your personal information on these bases: to perform our contract with you (your order); to comply with our legal obligations; for our legitimate interests, such as preventing fraud and improving the Services; and with your consent, for example for marketing emails and non-essential cookies. You may withdraw consent at any time.

COOKIES
We use cookies and similar technologies to operate the store, remember your cart, measure how the site is used and, where permitted, show relevant advertising. Where required by law, we ask for your consent before using non-essential cookies. You can change your choices at any time through the cookie banner or your browser settings.

HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information:
- To Shopify and to vendors who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping. Our products are shipped by fulfillment partners and carriers located outside your country, including in China, who receive your name, shipping address and phone number in order to deliver your order.
- To marketing partners, to advertise to you. Our marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of the sharing of your information for targeted advertising.
- When you direct or consent to the disclosure.
- In connection with a business transaction such as a merger or sale, to comply with legal obligations, to enforce our terms and policies, and to protect our rights and the rights of our users or others.

We do not sell your personal information for money.

RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live. We also use certain Shopify features that incorporate information from your interactions with our store, with other merchants and with Shopify. In those circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights. To learn more, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and the Shopify Privacy Portal at https://privacy.shopify.com/en.

THIRD-PARTY WEBSITES AND LINKS
The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security of those sites, and you should review their own policies.

CHILDREN'S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has given us personal information, contact us to request its deletion. We do not knowingly "sell" or "share" the personal information of individuals under 16 years of age.

SECURITY AND RETENTION
No security measures are perfect, and we cannot guarantee absolute security. Information you send us may not be secure in transit, so please do not send sensitive information through unsecured channels. We keep your personal information for as long as needed to provide the Services, comply with legal, tax and accounting obligations, resolve disputes, and enforce our agreements and policies.

YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the right to:
- Access or know the personal information we hold about you.
- Delete the personal information we maintain about you.
- Correct inaccurate personal information.
- Portability: receive a copy of your personal information and ask us to transfer it to a third party.
- Opt out of the "sale" or "sharing" of your personal information, or of its use for targeted advertising, by contacting us at the email below or through the Shopify Privacy Portal at https://privacy.shopify.com/en. If you visit our website with the Global Privacy Control signal enabled (https://globalprivacycontrol.org), we will treat it as an opt-out request for that device and browser.
- Manage communication preferences: you can unsubscribe from promotional emails at any time using the link in those emails. We may still send non-promotional emails about your orders.

If you live in the EEA or the UK, you may also object to or ask us to restrict certain processing, and withdraw consent where we rely on it.

If you live in Australia, you may request access to and correction of your personal information under the Australian Privacy Principles.

If you live in Mexico or elsewhere in Latin America, you may exercise your rights of access, rectification, cancellation and opposition under your local data protection law.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before processing your request, and you may designate an authorized agent to act on your behalf with proof of authorization. We will respond within the time required by