Shipping policy

SHIPPING POLICY
Last updated: October 2, 2026

FREE SHIPPING
Shipping is free on every order. No shipping or handling charge is added at checkout.

WHERE WE SHIP
We ship to the countries available at checkout, including the United States, Canada, the United Kingdom, Australia, Mexico, Peru, Panama, Guatemala, El Salvador and Nicaragua. If your country is not listed at checkout, we cannot ship there yet.

PROCESSING TIME
Orders are prepared and dispatched within 2 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

DELIVERY TIME
Estimated delivery is 9 to 12 business days after your order has been dispatched. Our products are shipped from our international fulfillment partners, so delivery can occasionally take longer because of customs processing, carrier delays or peak seasons. Delivery times are estimates and are not guaranteed.

If we are unable to ship your order within the time stated above, we will notify you by email and you may cancel it for a full refund.

ORDER TRACKING
As soon as your order ships, you will receive an email with a tracking number. Tracking information can take 2 to 5 business days to appear in the carrier's system. If you have not received your tracking email within 5 business days of ordering, please check your spam folder or contact us.

CUSTOMS, DUTIES AND TAXES
Depending on your country, your order may be subject to import duties or taxes charged by your local customs authority. Unless stated otherwise at checkout, these charges are not included in the price and are the responsibility of the recipient.

SHIPPING ADDRESS
Please make sure your shipping address and phone number are complete and correct before placing your order; the carrier may need your phone number to complete the delivery. If you need to change your address, contact us as soon as possible: we can only update it before the order has been shipped. We are not responsible for orders that cannot be delivered because the address provided was incorrect or incomplete.

MULTIPLE ITEMS
If you order more than one item, they may be shipped in separate packages and arrive on different days. You will receive tracking information for each package.

LOST, DELAYED OR DAMAGED ORDERS
If your order has not arrived within 30 days of the date you placed it, contact us and we will send a replacement or issue a full refund, whichever you prefer.
If your order arrives damaged, email us with your order number and photos, ideally within 14 days of delivery, and we will replace it or refund it at no cost to you.

RETURNS
For information about returns and refunds, please see our Refund Policy.

CONTACT
Questions about your order? Email us at watergun12@use.startmail.com with your order number and we will reply within 2 business days.